Customer service evaluation through a neural network

Heedbook analyzes the quality of service and client emotions in real time using a neural network in machine emotional intelligence and deep linguistic analysis. Heedbook receives and analyzes video and audio stream from a webcam on the employee`s workplace.

01. Features HOW TO IDENTIFY A LOYAL CUSTOMER WITH THE ARTIFICIAL INTELLIGENCE SOFTWARE?

COMPREHENSIVE VIEW ON QUALITY OF SERVICE

CONTROLLING THE SCRIPT

The system analyzes the text of each dialog for compliance with the employee script.

PRODUCTIVITY CONTROL

Heedbook provides reliable information on the number and duration of —Ālient`s meetings.

DIALOGS RECORDS

The system analyzes each dialogue with the client. You can always go back to the record, analyze the indicators for compiling best practices or working on errors.

Online dialog player

It's always interesting how customer service is going on the front line. Now you can connect to each workstation on the front of the line and watch the customer service in real time.

Alerts

Heedbook instantly informs you of important events on the front line using PUSH notification to your phone or computer.

CUSTOMER PROFILE

The system structures customers by gender, age and presents you the profile of your client. With Heedbook you will be also able to analyze the prospect`s profile.

02. Why us? The most effective service assessment system

Mobile app

HEEDBOOK+MOBILITY

Using a mobile application, you can measure and improve the quality of service and cross-selling from your company's mobile services - DSA, delivery services, sellers in the sales area, security services

RUNS IN THE BACKGROUND

Like the desktop service, the mobile application works in the background, without interfering with your employee's use of the smartphone to work with other programs.

OPERATES WITH LARGE NUMBER OF EXTERNAL CAMERAS

The camera for the mobile application is connected via the standard OTG interface. The service works with most web and spy cameras. You can also use any camera from the list of recommended models that provide the best quality of shooting and mobility.

CORPORATE SOLUTIONS

On premise Heedbook solution for large clients uses cloud - based algorithms while working on customer's servers. To discuss the details of the offer, please contact our sales team.

03. Pricing Pay-per-use

With HeedBook you pay only for the duration of the service.


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