Being the most effective employee monitoring software Heedbook is also a great tool for drawing up best practices and writing best scripts. The service provides a full text record of the employee-customer dialogue, analyzes the frequency of the use of keywords and compiles the employee rankings according to the quality of use of sales scripts (x-sell & up-sell).
It is estimated that use of Heedbook in a Russian Bank leads to 19% profit increase
Every company wants to understand its customer profile, but identification is available only towards authorized customers. Heedbook makes it possible to analyze the profile of unauthorized customers. The system automatically analyzes customers by gender, age and other demographic parameters.
Using Heedbook you can track how the customer attention and emotions change when the employee uses special words and phrases of cross-selling and analyze the conditions under which the employees managed to conduct the most successful transactions.
The Heedbook Mediascreen integrates with the employee's computer and allows you to demonstrate product or service advertising according to the customer gender and age. Also, it can show the personalized product recommendations to the customer.
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